Below is a copy of my "traditional" CV. It can also be downloaded as either a MSWord or PDF file.

More information about my work experience and myself in general can be found on this website.

Primary Skills
Microsoft Windows (Server and workstation)
SolarWinds
EventSentry
Thales DCAP Hardware Encryptors (HMG and Commercial Algorithms)
Cisco networking hardware (basic level)
HP Server Hardware

Work Experience
Technical Support Analyst
March 2009 – To Date International Systems Engineering, Kingdom of Saudi Arabia
This role has been a wide-ranging one involving support of many different technologies including Microsoft Windows (XP and 7), Microsoft Windows Server (2003 / 2008), Microsoft Exchange (2003 / 2010), Microsoft SQL Server (2005 / 2008), Microsoft IIS (6 / 7), Microsoft Office (2003 / 2010), SolarWinds monitoring software, EventSentry, WebSense, MIMESweeper, BlueCoat Web Proxy, DotNetNuke, HP Server and Blade Hardware, Cisco Networking, Thales DCAP (UK HMG and Commercial-grade devices), VMWare, Citrix Access Gateway and Xerox photocopiers including network print and scan functionality

Colleagues and users have been both Expatriate (mainly British with some South Africans and Australians) and Saudi National of various abilities in both computer skills and communications in English and so I have had experience in suiting my delivery to suit individual customers’ social customs and at a level where they can understand both my English and the advice I am offering as I meet them, as well when working with my departmental Saudi National colleagues.

IT Support Assistant
April 2007 – February 2009 IMS Ltd, Newcastle
This role concerned IT support to the 20 users at the Newcastle office of a company providing subtitles for a number of broadcasters including SKY TV. Workstations were a mix of Windows 2000 and Windows NT4 along with a small number of servers including Windows Server 2000 and 2003, a LaCie network storage device and a network monitoring workstation running Nagios on Linux. Support was also provided to a number of remote offices via VPN using VNC software and Microsoft Remote Desktop connections. The position was one within a department of 5 staff, 4 of whom located in London; thus communication with the department was through a mix of telephone, email and occasional team meetings in London. In addition to the user support and systems administration, the role included responsibility for documenting procedures and evaluation of new software products including documentation of such evaluations.

IT Facilitator
Jan 2004 – Apr 2007 Ushaw College, Durham
This position involved IT support in a small college of around 70 users, primarily concerning desktop support for MS Windows 2000 and MS Office 2003. Administration of the college network was also part of this role, including servers running Windows Server 2000, Exchange 2000 and MS IIS. These servers were later replaced with Windows Server 2003 and Exchange 2003; the installation of which I played a major role in. The job later grew to include administration and supporting external users of the college’s online learning environment via email. The position also entailed writing reports recommending hardware and software upgrades and new systems, and IT-related developments within the college. The role also involved maintenance of the college website and intranet.

Helpdesk Assistant
Sept – Dec 2002 IT Service, University of Durham
This position involved working on the Helpdesk during one of the busiest times of the year. Help was provided to users by telephone, email and over the counter concerning areas such as network problems, account queries, and application support involving Microsoft Office and Netscape.

Professional Development
SolarWinds Certified Professional #1750
City & Guilds course 7302 - Certificate: Introduction to the Delivery of Learning
Microsoft Course 2274: Managing a MS Windows Server 2003 Environment
Microsoft Course 2275: Maintaining a MS Windows Server 2003 Environment
Microsoft Course 2400: Implementing and Managing Microsoft Exchange Server 2003
Microsoft Course M6423: Implementing and Managing Windows Server 2008 Clustering
UCISA course in the delivery of IT Training
VMware vSphere: Install, Configure, Manage v5 - Intention to take examination to become VMWare Certified Professional
Citrix Course CAG-200-1I: Implementing Citrix Access Gateway 9.0 Enterprise Edition - Intention to take examination to become Citrix Certified Administrator
Thales e-Security 3 Day HMG DCAP IP Crypto Training Course
Self-learning toward CCNA Qualification
Previously held HSE-approved First Aid at Work certification through St John Ambulance (expired February 2012. Not renewed due to course not being available in KSA.)
Further First Aid experience and training gained through active membership of local St John Ambulance unit while still in UK.
Trained in use of Automated External Defibrillators (AEDs) and Medical Gases (qualifications lapsed while in KSA).

Education
BSc (Hons) Computer Science
1999 - 2002 The University of Durham
Demonstrated in practicals; providing advice and assistance to students with practical work.
Elected to the executive of the Students’ Union’s Computing Society as Secretary for the 2001-2002 academic year. Role involved conducting correspondence, keeping lists of members, and producing regular lists of events. A small amount of administration of the Society’s Linux server was also included in this role.
Elected onto the Students' Union (SU) Steering Committee. Role involved running meetings and elections within the SU and ensuring the Standing Orders of the SU were kept to. I was also responsible for conducting NUS business within the SU with the SU President. I was awarded Honorary Life Membership of the SU for my work on this Committee.

A Level
1997 - 1999 The Blackpool Sixth Form College, Blackpool, Lancashire
Electronics - A
Information Technology - B
Maths - B
General Studies - B
Computing - C

GCSE
1992 - 1997 Montgomery High School, Blackpool, Lancashire
10 at Grades A* to C, including English and Mathematics at Grade A
During my last year I was a member of the Senior Prefect Team. This involved representing the school at official functions and meeting visiting dignitaries. Due to this position, I was also a major part in the school's successful bid to obtain Language College status. This position helped me gain experience of working as part of a team and interacting with the public.

Interests and Activities
Ex-member of Durham City Council: Elected in 2003 and served full 4 year term before not seeking re-election in order to concentrate on career. As part of my time on the Council I served on a number of varied committees including Development Control and the Appeals Panel (of which I was Chair for 2 years); both of which involved having to listen carefully to arguments from opposing parties and making a lawful, un-biased and just decision. I also worked closely with a number of people and organisations in my local area, some of which I am still involved with to this day as an active member, committee member, and/or webmaster.
Cricket: Qualified Scorer after having taken the relevant exam with the ACU&S. The cricket scoring has helped me further develop concentration skills, given a match may last up to 6 hours. It also involves team working when you have a 2nd scorer from the opposition team; but also working alone as not all teams can provide a scorer. Scoring also requires good organisation skills to ensure the scorebook is updated correctly, as well as ensuring you are correctly equipped and ready at the ground in good time.

References
Available upon request