Job Title: Helpdesk Assistant
Dates: September 2003 - December 2003
Location: Durham, United Kingdom

Job Outline
This was a temporary position which involved working on the University's IT Helpdesk during one of the busiest times of the year providing support to users by telephone, email and face-to-face. As the first line of support, the role was primarily concerned with logging sufficient details to allow an assigned technician to provide further support after going through basic troubleshooting steps with the users. The main areas of support required included network problems, user account queries, and application support involving Microsoft Office and Netscape.

Technologies Encountered
Microsoft Windows 2000 and XP
Microsoft Office 2000
Netscape Navigator
Remedy Action Request System (ARS) Helpdesk Software